Our Policies

Shipping & Processing Time

We aim to process and ship your order within 2-7 business days. Orders are shipped on business days only via USPS, FedEx, or UPS, and tracking numbers will be provided once shipped. Transit times are determined by the carrier.

Returns & Exchanges

Due to health and safety regulations, we do not accept returns. If there is an issue with your order, please contact us via email. We do not accept returns for cross-contamination reasons.

Non-returnable items:

Gift cards

Exchanges:
We only replace items damaged during our process. If your item is damaged in shipping, please email us with photos of the damage and the carrier's sticker.

Return shipping is the buyer’s responsibility and may not be refundable. If approved, refunds may also deduct return shipping costs.

Please note: exchanges may be delayed due to carrier-related issues.

Late or Missing Refunds

If you haven’t received your refund, check your bank account and contact your bank or credit card company for confirmation. If the issue persists, email us at emajenaturals@gmail.com.

Sale Items

Sale items are listed in the Event Markdown section.

Contact Us

For any questions or concerns, please email us at emajenaturals@gmail.com or mail us at:

Emaje Naturals LLC
P.O. Box 12546
Durham, NC 27709